Hey, I am Ricky

I create the Frontend and customer service experience

I have special skills in the field of computerization, both hardware and software, I am able to communicate well, be ethical, teamwork, organized and detail oriented.

About

About Me

I have special skills in the field of computerization, both hardware and software, I am able to communicate well, be ethical, teamwork, organized and detail oriented. I have freelance experience as a Frontend Developer and in customer service at the Retail Company PT Midi Utama Indonesia Tbk for one year, and at the Telecommunications company PT Infomedia Nusantara as a Telkomsel Outbound Call Center.

My motivation for the future is to provide the best contribution to the company by prioritizing integrity, commitment, being open-minded, ideas for improvement and time management so that every process in management runs well, quickly, reliably, efficiently, effectively within SLAs and ensures compliance with regulations ( policies and procedures).

Work Experience

My recent work experience

Infomedia

PT Infomedia Nusantara

Call Center Telkomsel

Sep, 2023 - Apr 2024, Bandung, West Java

  • Contacting Telkomsel customers via call center telephone
  • Informing about product promotions
  • Mocking with no constraints on the service
  • Entering and updating customer data
  • Validating and verifying the latest customer data
  • Handling complaints and creating complaint tickets to resolve problems.
freelance

Freelance.com

Frontend Developer

Oct, 2023 - Apr 2024, Remote (WFH)

  • Work closely with designers and backend developers to implement frontend features and functionality.
  • Translate design wireframes and mockups into responsive and interactive user interfaces.
  • Write clean, efficient, and maintainable HTML, CSS, and JavaScript code.
  • Optimize application performance for maximum speed and scalability.
  • Collaborate with the team to troubleshoot and debug issues.
  • Stay up-to-date with the latest frontend development trends and technologies.
Infomedia

PT Midi Utama Indonesia

Store Associate

Jul, 2022 - Jun 2023, Tanggerang, Banten

  • Direct customer service, Managing store inventory.
  • Conducting sales and Processing payment transactions.
  • Displaying products according to FIFO and FEFO standards.
  • Handling the shipping and receiving of goods.
  • Creating store administration reports
  • Conducting stock opname of goods

Explore My
Skills

Frontend Development Skills

HTML

Experienced

CSS

Intermediate

JavaScript

Intermediate

TypeScript

Beginner

Figma Design

Beginner

Bootstrap

Beginner

Customer Service Skills

Communication

Experienced

Complaint Management

Experienced

Interpersonal Skills

Experienced

Microsoft Office

Experienced

Google Workspace

Experienced

Multitasking

Experienced

Certification and Training

My Certificate

DBS Foundation Coding Camp 2024

DBS Foundation Coding Camp is an online coding training program to improve the competence of Indonesian people in the field of information technology.

Open Certificates

Amazon Web Services (AWS) scholarship.

Scholarship program to increase competency in the field of Back-End development from Amazon Web Services (AWS), in the learning path, Back-End Developer Dicoding.

Open Certificates

Software Engineering Fundamental Course

RevoU Fundamental Course, basic learning for software engineering skills with 2 weeks of intensive study, logical assignments and basic coding tests, and mini projects.

Open Certificates

Browse My Recent

Projects

Project 1

E-Book Bandung

Project 2

Bookshelf Apps

Project 3

Ricky Film

Project 3

Bocindo Apps

Project 3

RickyTEA Apps

Project 3

Konversi Suhu